Help & Support · Troubleshooting

Armed, But No Notifications?

Here's the one toggle to check

Your system's armed, but the alerts have gone quiet. Nine times out of ten it's not a fault — the app has simply switched off notifications for your CCTV, usually after an update. It's a quick fix once you know where to look. Follow the menu through and you'll have it sorted in under a minute.

The catch

There are two layers of notification settings. The main ones can all look switched on while a separate, per-devicetoggle is off — so everything seems fine but nothing comes through. That per-device toggle is what we're heading for.

  1. 1

    Tap Me

    At the bottom-right of the app, tap Me.

    The Hik-Connect bottom navigation bar with the Me tab on the far right highlighted.
  2. 2

    Tap the settings cog

    At the top-right of the screen, tap the cog to open Settings.

    The settings cog icon at the top right of the Me screen in Hik-Connect.
  3. 3

    Tap Notification Settings

    In Settings, tap Notification Settings.

    The Settings screen in Hik-Connect with the Notification Settings row.
  4. 4

    Tap Device Notification Settings

    This screen has a few rows. The top two can be switched on and everything still looks fine — that's what makes this one sneaky. Tap the third one, Device Notification Settings.

    The Notification Settings screen showing Notification, Device Notifications, and Device Notification Settings rows.
  5. 5

    Tap your CCTV system

    You'll see your system listed (ours is Home CCTV). See the bell with a line through it? That's the giveaway — notifications for this device are off. Tap it.

    The Device Notification Settings screen showing Home CCTV with a bell-with-a-line icon meaning notifications are disabled.
  6. 6

    There's the culprit

    You'll see Notification switched off.

    The device's Notification toggle shown in the off position.
  7. 7

    Toggle it on

    Tap the switch so it turns green. That's it — notifications are back on for your cameras.

    The device's Notification toggle now switched on and green.

Sorted.

Next time your armed system spots motion, you'll get an alert on your phone like this one.

A Hik-Connect push notification on a phone reading Motion Detection Alarm.

Still nothing coming through?

Two more things worth a quick check: make sure your system is actually armed, and that your phone is allowing Hik-Connect notifications (in your phone's own Settings → Notifications → Hik-Connect). If it's still not playing ball, give us a call and we'll sort it.

Want us to take a look?

Give us a call or send an email and we'll talk you through it.

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