Help Centre
Simple, plain-English guides for your system — written by the team that installed it. No jargon, no call centres. If you ever get stuck, you can call or email us direct.
Before we arrive
A few minutes of prep means install day takes seconds, not ages.
Using your system
Getting the most out of your cameras, alarm and app day to day.
What do the buttons do?
Every button on the Hik-Connect live view, explained in plain English — playback, snapshots, two-way audio, the lot.
Arming & disarming your CCTV
How to switch your camera alerts on and off — what arming actually does, and how to do it in a couple of taps.
Watching your recorded footage
Scroll back through your recordings, read the colour-coded timeline, and save a clip to your phone.
Sharing your system with family
Give a family member or housemate their own access to any device — cameras, alarm or intercom. Works the same for all of them.
Creating a group to tidy your devices
Hide offline or empty channels and arrange your devices how you like, for a clean view in the app.
Renaming a device
Give a device (your CCTV recorder, alarm or doorbell) a name that makes sense to you — in a few taps.
Fixing a problem
Quick self-help for the common ones. Can't see your issue? Give us a call — you reach the person who installed your system.
Armed but no notifications?
If your system's armed but alerts have gone quiet, a per-device toggle has usually switched off. Here's the one-minute fix.
All cameras showing offline?
When every camera drops at once it's the recorder, not the cameras. Two quick things to check — power and the network cable.
Can't find what you need?
Give us a call or send an email — you'll reach the person who installed your system, not a call centre.